Return Policy
To protect your legal rights, middiann has established a fair and reasonable return policy. We promise to provide you with convenient return services under the following conditions:
Return Application Conditions
- Return Time Limit: You can apply for a return within 30 calendar days from the date you receive the goods; after this period, the goods will be considered undamaged and return applications will no longer be accepted.
- Product Requirements: The goods must be in brand new, unused condition, with complete packaging (including product labels, tags, instructions, accessories, etc.), and free from damage, stains, scratches, or other conditions that affect resale. If the product is a customized item, it is not eligible for return unless there is a quality issue.
- Required Materials: When applying for a return, you need to provide your order number, photos of the product (clearly showing the product's condition and any issues), proof of receipt, and other relevant information.
Return Process
Submit Application: Log in to your middiann account, go to "My Orders," find the corresponding order, click "Apply for Return," fill in the reason for return as prompted, upload relevant proof, and submit the application.
Review and Confirmation: Customer service will complete the review within 2 business days of receiving your application. The review result will be notified to you via email or SMS. If the review is approved, the return address and return instructions will be provided simultaneously.
Returning the Goods: You must pack the goods as required and return them to the designated address via a trackable logistics method within 7 calendar days of approval, and fill in the return tracking number on the order return page.
Inspection and Refund: After receiving the returned goods, we will complete the inspection within 3-5 business days. If the goods meet the return conditions, we will process your refund immediately, and the refund amount will be returned to your original payment account. The arrival time depends on the payment platform rules. If the goods do not meet the return conditions, the refund will be refused, and the goods will be returned to you, with you bearing the resulting shipping costs.
Shipping Information
- For returns due to product quality issues (such as damage, malfunction, or discrepancy with description), middiann will cover the return shipping costs. We will reimburse reasonable shipping costs along with the refund (you will need to provide proof of shipping costs; the reimbursement amount will be based on the actual shipping costs incurred, but will not exceed the original shipping cost of the order).
- For returns due to personal reasons (such as dislike, incorrect size, etc.), you will be responsible for both the return shipping costs and the original shipping costs. If the order previously enjoyed free shipping, the standard shipping cost of the original order ($5.99 USD) will be deducted from the refund.
Invalid Return Circumstances
Items that are used, damaged, or have incomplete packaging, affecting resale; items exceeding the 30-day return period; customized items (except for quality issues); items without order information or where it cannot be proven that the item was purchased from middiann; items damaged due to force majeure (such as natural disasters, accidents during transportation, etc.) and not our responsibility.